FAQ

General
Q1: What method of payments does Park Hotel accept?
We accept Mastercard, Visa, American Express, Diners, cash, and eftpos.

Please note all credit card payments incur a 2.9% surcharge.  
Q2: What is Pre-authorization ? And when will it be released?
It is the most common Method of Payment that Hospitality/travel industry uses. The process of pre-authorization is to hold the amount on the credit card during Guest stay as a security to access all hotel services without actually holding/paying cash. This pre-authorization can be used a payment upon check out , or will be released by the hotel on the day of check out.
Q3: When was the last time the room was renovated?
The Hotel was opened in 2016.
Q4: Is the Hotel accessible friendly?
Park Hotel offers 9 accessible rooms with roll-in shower. Please visit superior accessible studio page for more information.
Q5: What is the Hotel's children policy?
One child under 12 years stays free of charge when using existing beds. Baby cot is available free of charge, subject to availability.
Q6: Do you have adjoining rooms?
Sorry, we do not provide adjoining rooms. We offer multi-rooms units such as our Two Bedroom Apartment and Three Bedroom Apartment suitable to accommodate up to 6 occupants.
Q7: How much for the extra bed?
The Extra bed is $50 each and you only can add one extra bed in the Superior rooms upwards.Extra beds will not fit is on our standard rooms.
Q8: How long can I store my luggages in your hotel?
We provide luggage storage on request at our front desk. We can store your luggages free of charge for a maximum of 24 hours after you checked out.
RESERVATIONS
Q9: When is the check in times and can I check in early?
The Park Hotel has 2PM check in. If the guests wishes to secure a early check in before 2PM, an additional night can be reserved to guarantee early check-in.
Q10: When is the check out time? And can I get a late check out?
The Park Hotel has a late check out time of 11am, Should you require a later check out, please enquire with our Hotel Front Desk. For every additional hour, there will be a late checkout fee of $50 per hour. All late checkout requests are subject to availability.
Q11: How many rooms can be booked at once?
If you wish to book 10 rooms or more, please contact 0800 260 5000 between 9am to 5pm, Monday to Friday for a quote. Please note that different policies and additional supplements may apply.
Q12: How do I know if the hotel has rooms available?
Please go to the booking search box on the upper left side and enter the arrival and departure date as well as the number of persons. In the next step you will see the availability calendar on the right side of the screen, where the dates are marked as bookable (green) or not bookable (grey).
Q13: How can I change or cancel my booking? And What is the cancellation policy on my reservation?
For reservations booked through our websites, please visit our booking page and enter your reservation details to modify/cancel your reservation. We are, however, unable to modify/cancel reservations booked through a third party. We recommend you to contact the customer service where you made the booking. 

Unless otherwise stated, the standard cancellation policy is 2pm the day before your arrival. If you cancel after the free cancellation period, the first night accommodation will be charged. All non-refundable bookings cannot be modified or cancelled.
RESTAURANT / DINING
Q14: Do you have restaurant in the hotel?
The onsite restaurant is called Sterling Woodfire Eatery and Bar. A copy of it’s menu is in the room compendium. As it popular with locals we highly recommend you book a table in advance. Call 04-260-5002 to make a reservation.  There are chargeback facilities in place to your room if authorized. We highly recommend you pre-book the restaurant for you dining as it is very popular.
Q15: Do you offer room service?
The Hotel offers 24 hours room service via Sterling Woodfire Eatery and Bar. A room service menu is in every room.
PARKING
Q16: Is parking available at the hotel and can I prebook a park?
The hotel offers a limited number of car park on-site. We recommend you to email info@parkhotel.nz to reserve a car park at the time of booking to avoid disappointment.
GETTING TO THE HOTEL
Q17: Does the Hotel offers free shuttle service?
Unfortunately, Park Hotel doesn't offer free shuttle service from the Airport to the hotel. Taxi and Shuttle ranks can be found directly outside the baggage claim area on the ground level of the main terminal.
Q18: What is the best way to get to the Hotel?
We recommend that you use a taxi to the hotel front entrance at 101 The Terrace, Wellington.

If you are driving, we recommend you to follow the route on Google Maps.