FAQ

General
What method of payments does Park Hotel accept?
We accept Mastercard, Visa, American Express, Diners, cash, and eftpos.

Please note all credit card payments incur a 2.9% surcharge.  
What is Pre-authorization ? And when will it be released?
It is the most common method of payment that hospitality/travel industry uses. The process of pre-authorization is to hold the amount on the credit card during the guest stay as a security to access all hotel services without actually holding/paying cash. This pre-authorization can be used a payment upon check out , or will be released by the hotel on the day of check out.
What is the reception hours?
Our reception hours are:
Monday to Thursday: 9am to 5:30pm (Closed between 12pm -1pm)
Friday: 9am to 11:30pm (Closed between 12pm -1pm and 8pm-8:30pm)
Saturday: 7am to 11:30pm (Closed between 12pm -1pm and 8pm-8:30pm)
Sunday: 7am to 5:30pm (Closed between 12pm -1pm)
What is the Hotel's children policy?
One child under 12 years old stays free of charge when using existing beds. Baby cot is available free of charge, subject to availability.
Please note that there is a restriction of the guests needs to be supervised by the parents to check in if you’re under 18 years old.
How much for the extra bed?
The extra bed is $50 each. There is a limit of adding one extra bed in the Superior rooms and upwards. Extra beds will not fit in on our standard rooms.
How long can I store my luggage in your hotel?
Please let our front desk team know if you wish to store your luggage. We can store your luggage between 9 AM to 6:30 PM.
RESERVATIONS
When is the check in time and can I have an early check in?
While we try our best effort to make the rooms ready before 2:00 PM, we can't guarantee the availability prior to our standard check-in time of 2:00 PM.
When is the check out time? And can I get a late check out?
The check out time is 10:00 AM. Please inquire with our Hotel Front Desk, if you wish to have a late check out. For any additional hour, there will be a late checkout fee of $50 per hour. All late checkout requests are subject to availability.
How could I check in outside reception opening hours?
If you expect to arrive after 6:30pm, please contact auckland@parkhotel.nz and we will email you instructions 24 hours out.
How many rooms can be booked at once?
If you wish to book 10 rooms or more, please contact our reservation team  between 9 AM to 5 PM, Monday to Friday for a quote. Please note that different policies and additional supplements may apply.Phone 0800 260 5000.
How do I know if the hotel has rooms available?
Please go to the booking search box on the upper right side and enter the arrival and departure date as well as the number of persons. In the next step, you will see the availability calendar on the right side of the screen, where the dates are marked as bookable (green) or not bookable (grey).
How can I change or cancel my booking? And what is the cancellation policy on my reservation?
For reservations booked through our website, please visit our booking page and enter your reservation details to modify/cancel your reservation. We are, however, unable to modify/cancel reservations booked through a third party. We recommend you to contact the customer service where you made the booking initially. 

Unless otherwise stated, the standard cancellation policy is 2pm the day before your arrival. If you cancel after the free cancellation period, the first night accommodation will be charged. All non-refundable bookings cannot be modified or cancelled.
RESTAURANT / DINING
Do you have a restaurant in the hotel?
No, but there are many restaurants only a short walk away. Head to the dining tab to find out more.
Do you offer room service?
No.
PARKING
Is parking available at the hotel and can I prebook a park?
There is no immediate parking at the Park Hotel.

We offer secure central city parking just 5 minutes easy walk from Park Hotel Suites – Auckland City. Guests can pre-book this facility for an additional $25 per day. Hotel guests can access our convenient drop off area located directly outside the Hotel lobby where our staff are happy to store your luggage whilst you park your vehicle. Please see our reception staff for more details.
What terms and conditions should I be aware of?
RESPONSIBILITY FOR DAMAGE OR INJURY
1. You are liable for any damage to the carpark caused by you or your vehicle.
2. While we shall take all reasonable care, we cannot guarantee the security of your vehicle or its contents.
3. We accept no liability for any claim by you or any other person, including (but not limited to) any claim for loss or damage to your vehicle or any other vehicle OR for loss or damage to the contents of your or any other vehicle OR resulting from using the carpark or being unable to use the carpark OR for negligence OR for personal injury OR otherwise. This applies even if we are negligent or in breach of this Agreement.
4. We accept no liability for any loss or damage to any article left in our custody or control. Our employees are not authorised to accept any of your possessions for safe custody, except the keys to your vehicle where possession is taken at our request.
5. You agree to indemnify us in respect of any claim made against us arising from your use of the carpark or the use of the carpark by anyone else acting on your instructions or under your authority.

INTERPRETATION
6. To avoid any confusion as to the meaning of these conditions:

(a) "claim" includes any claim for damage, loss or compensation; and any demand, remedy, liability or action.
(b) "damage" includes direct, indirect, consequential and special damage.
(e) "vehicle" includes its accessories and contents.
(g) "you" includes both the driver and the owner of a vehicle entering this car park.
(h) "your vehicle" means the vehicle which you are driving, regardless of whether it is owned by you.
GETTING TO THE HOTEL
Does the Hotel offer free shuttle service?
Unfortunately, Park Hotel doesn't offer free shuttle service from the Airport to the hotel. Taxi, Bus and Shuttle ranks can be found directly outside the baggage claim area on the ground level of the main terminal.
What is the best way to get to the Hotel?
We recommend that you use a Shuttle to get to the hotel. Our front entrance (2 Day Street, Auckland) is easy to access when dropping off. If you are driving, we recommend you to follow the route on Google Maps.
promotions
What are the terms and conditions of any special offers you might have?
Offers available room types specified in promotion only.
Blackout dates and other restrictions may apply.
Not to be combined with other available promotions.
Standard cancellation and modification policies apply.
Non-refundable rates.
Subject to availability.
Promotions only available through direct channels.