FAQ

General
Q1: What method of payments does Park Hotel accept?
We accept Mastercard, Visa, American Express, Diners, cash, and eftpos.

Please note all credit card payments incur a 2.9% surcharge.  
Q2: What is Pre-authorization ? And when will it be released?
It is the most common method of payment that hospitality/travel industry uses. The process of pre-authorization is to hold the amount on the credit card during the guest stay as a security to access all hotel services without actually holding/paying cash. This pre-authorization can be used a payment upon check out , or will be released by the hotel on the day of check out.
Q3: When was the last time the room was renovated?
The hotel was opened in 2016.
Q4: Is the Hotel accessible friendly?
Park Hotel offers 9 accessible rooms with roll-in shower. Please visit superior accessible studio page for more information.
Q5: What is the Hotel's children policy?
One child under 12 years old stays free of charge when using existing beds. Baby cot is available free of charge, subject to availability.
Q6: Do you have adjoining rooms?
Unfortunately, we do not provide adjoining rooms. We offer multi-rooms units such as our Two Bedroom Apartment and Three Bedroom Apartment which are perfectly formed to accommodate up to 6 occupants.
Q7: How much for the extra bed?
The extra bed is $50 each. There is a limit of adding one extra bed in the Superior rooms and upwards. Extra beds will not fit in on our standard rooms.
Q8: How long can I store my luggage in your hotel?
Please let our front desk team know if you wish to store your luggage. We can store your luggage free of charge for a maximum of 24 hours after you check out.
RESERVATIONS
Q9: When is the check in time and can I have an early check in?
While we try our best effort to make the rooms ready before 2:00 PM, we can't guarantee the availability prior to our standard check-in time of 2:00 PM.
Q10: When is the check out time? And can I get a late check out?
The check out time is 11:00 AM. Please inquire with our Hotel Front Desk, if you wish to have a late check out. For any additional hour, there will be a late checkout fee of $50 per hour. All late checkout requests are subject to availability.
Q11: How many rooms can be booked at once?
If you wish to book 10 rooms or more, please contact 0800 260 5000 between 9 AM to 5 PM, Monday to Friday for a quote. Please note that different policies and additional supplements may apply.
Q12: How do I know if the hotel has rooms available?
Please go to the booking search box on the upper right side and enter the arrival and departure date as well as the number of persons. In the next step, you will see the availability calendar on the right side of the screen, where the dates are marked as bookable (green) or not bookable (grey).
Q13: How can I change or cancel my booking? And what is the cancellation policy on my reservation?
For reservations booked through our website, please visit our booking page and enter your reservation details to modify/cancel your reservation. We are, however, unable to modify/cancel reservations booked through a third party. We recommend you to contact the customer service where you made the booking initially. 

Unless otherwise stated, the standard cancellation policy is 2pm the day before your arrival. If you cancel after the free cancellation period, the first night accommodation will be charged. All non-refundable bookings cannot be modified or cancelled.
RESTAURANT / DINING
Q14: Do you have a restaurant in the hotel?
The onsite restaurant is called Sterling Woodfire Eatery and Bar. A copy of its menu is in the room compendium. As it is highly acclaimed, we recommend you to book a table in advance. Please call 04-260-5002 to make your reservation.  There are charge back facilities in place to your room if authorized. 
Q15: Do you offer room service?
The Hotel offers 24 hours room service via Sterling Woodfire Eatery and Bar. A room service menu is in your room.
PARKING
Q16: Is parking available at the hotel and can I prebook a park?
The hotel offers a limited number of car park on-site. We recommend you to email info@parkhotel.nz to reserve a car park at the time of booking to avoid disappointment.
Q17: What terms and conditions should I be aware of?
RESPONSIBILITY FOR DAMAGE OR INJURY
1. You are liable for any damage to the carpark caused by you or your vehicle.
2. While we shall take all reasonable care, we cannot guarantee the security of your vehicle or its contents.
3. We accept no liability for any claim by you or any other person, including (but not limited to) any claim for loss or damage to your vehicle or any other vehicle OR for loss or damage to the contents of your or any other vehicle OR resulting from using the carpark or being unable to use the carpark OR for negligence OR for personal injury OR otherwise. This applies even if we are negligent or in breach of this Agreement.
4. We accept no liability for any loss or damage to any article left in our custody or control. Our employees are not authorised to accept any of your possessions for safe custody, except the keys to your vehicle where possession is taken at our request.
5. You agree to indemnify us in respect of any claim made against us arising from your use of the carpark or the use of the carpark by anyone else acting on your instructions or under your authority.

INTERPRETATION
6. To avoid any confusion as to the meaning of these conditions:

(a) "claim" includes any claim for damage, loss or compensation; and any demand, remedy, liability or action.
(b) "damage" includes direct, indirect, consequential and special damage.
(e) "vehicle" includes its accessories and contents.
(g) "you" includes both the driver and the owner of a vehicle entering this car park.
(h) "your vehicle" means the vehicle which you are driving, regardless of whether it is owned by you.
GETTING TO THE HOTEL
Q18: Does the Hotel offer free shuttle service?
Unfortunately, Park Hotel doesn't offer free shuttle service from the Airport to the hotel. Taxi and Shuttle ranks can be found directly outside the baggage claim area on the ground level of the main terminal.
Q19: What is the best way to get to the Hotel?
We recommend that you use a taxi to get to the hotel. Our front entrance (101 The Terrace, Wellington) is easy to access when dropping off. If you are driving, we recommend you to follow the route on Google Maps.